Privacy Policy
Last updated: 7 March 2026
1. Introduction
Ordea (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our ordering platform.
2. Information We Collect
Merchant information: When you register as a merchant, we collect your name, email address, business name, and payment information (processed by Stripe).
Customer information: When customers place orders, we collect their name, email address, and order details. Payment information is processed directly by Stripe and is not stored on our servers.
Usage data: We automatically collect information about how you interact with the Service, including pages visited, features used, and device information.
3. How We Use Your Information
We use the information we collect to: provide and maintain the Service; process orders and payments; send order confirmations and receipts; improve the Service and develop new features; communicate with you about your account; comply with legal obligations.
4. Data Sharing
We do not sell your personal information. We share data only with: Stripe, for payment processing; service providers who assist in operating the platform; law enforcement, when required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All data is transmitted over encrypted connections (TLS). Payment data is handled entirely by Stripe, which is PCI DSS compliant.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. When you close your account, we will delete your personal information within 90 days, unless we are required to retain it for legal purposes.
7. Your Rights
Under UK data protection law (UK GDPR), you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information; object to processing of your information; request data portability. To exercise any of these rights, contact us at hello@ordea.uk.
8. Cookies
We use essential cookies to operate the Service and analytics cookies to understand how you use the platform. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@ordea.uk.